Ikano Insight is an independent marketing company that specialises in using customer data to grow businesses. We are genuinely solutions neutral, offering a diverse range of services from data-focused IT infrastructure, through analysis and strategy, as well as award-winning communications across every medium. We sum this up by saying we customize brands.
We have the highest levels of data security and storage. Ikano Insight are members of the ICO and our data centres are ISO 27001 accredited as well as being UK-based.
The Ikano Insight website complies with the principles of the Data Protection Act 2018 as well as the General Data Protection Regulation and EPrivacy Directive.
Ikano Insight are Data Controller for the data that we collect online, for job applications, for our clients, for prospect clients and for other data that Ikano Insight directly collect or are given. In terms of our relationships with our clients, Ikano Insight are often Data Processor due to the manner of work we carry out, while our clients will be Data Controller of their own customer data.
Personal information provided to Ikano Insight via the Ikano Insight website, emails and telephone calls will be used for the purposes outlined at the time of collection or registration.
In addition, personal information may be used for statistical analysis.
At times we may request that you voluntarily supply us with personal information. Generally this information is requested when you want us to provide you with information or services. Alternatively, we may gather information such as your IP address information when you browse our website (please see the section on Cookies) or your online information through LinkedIn or similar sites if we believe your company may benefit from our services.
We may gather the following information about you:
IP Address (a unique identifier for your computer or other device)
Mobile device ID
Information provided by you in relation to submitting a job application to us (this may include sensitive personal information)
You may also choose to provide additional voluntary information in the course of your use of this website.
Personal data will be collected and processed by Ikano Insight for the following purposes:
Processing personal data for the above purposes may entail sharing the information with employees, contractors, agents and professional advisors of Ikano Insight. However, written agreements exist between Ikano Insight and such parties that there must be no disclosure of such personal data.
We will ensure that any third parties who receive your personal information are required to keep it confidential. We may disclose personal information to third parties when we reasonably believe we are required by law, and in order to investigate, prevent, or take action regarding suspected or actual unlawful or otherwise prohibited activities, including, but not limited to, fraud.
Information is only held for as long as it is needed. Once it is no longer needed it is securely destroyed.
Ikano Insight operate globally and therefore, when necessary, may transfer your personal information to countries outside of the country in which you accessed the website/ made your enquiry. We will, where necessary, put in place safeguards to ensure your information is protected. Any actions we take within Europe, we ensure are compliant under the General Data Protection Regulation (GDPR).
We will keep your information for a reasonable period, such as for the duration of the active contract between yourself and Ikano Insight. If you have signed up to the Ikano Insight newsletter then your data will be retained for the duration that the newsletters continue. If you Unsubscribe, your data will be removed from our CRM system within a reasonable period of time.
When completing a Ikano Insight application form for the e-newsletter, Ikano Insight will enter the email address and other information onto the Ikano Insight database to receive relevant Ikano Insight communications and marketing information via email. We use a CRM system for these operations. Preferences may be altered by contacting Ikano Insight on 020 7836 5656.
If you are contacted via Direct Marketing, this will occur only with your permission or express consent. For example, if you have typed and submitted your email address specifically to receive our email newsletter, then this is taken as permission to send you given newsletter/s. If you are contacted through the usage of third party data, your permission to be reached by third parties such as Ikano Insight when submitting your details is taken as consent.
If at any time users want to alter their preferences or would like Ikano Insight to stop sending such communications they should write to:
Ikano Insight Ltd
Golden Cross House
8 Duncannon Street
Or, click on the email unsubscribe link or email email@example.com
Ikano Insight may be required to process your personal data in order to verify your details are correct, ensure Unsubscribes are supressed from campaigns, keep records of historical campaigns, or for other purposes set out in this Policy. We work with specific CRM systems that manage aspects of our CRM activity. These systems may need to process data that sits within them in order to keep activity and campaigns up-to-date.
When you use the Ikano Insight website, you may leave traces which, in particular when combined with unique identifiers and other information received by the servers, may be used to create profiles of the natural persons visiting the website.
8.1 Learn about cookies
A “cookie” is a small text file that is placed on a user’s computer hard drive by a website. There are several types of cookie and the most common are often referred to as ‘session’ cookies. These are used to keep track of information needed by a user as they travel from page to page within a website. These cookies have a short lifetime and expire within a few minutes of the user leaving the site.
8.2 Types of cookies
8.2.1 Session Cookies
Allow websites to link the actions of a user during a browser session. These cookies collect information around how people use our website and move through pages, it does not collect any personal information. These session cookies expire after a browser session so would not be stored longer term.
8.2.2 Persistent Cookies
Are stored on a user’s device in between browser sessions which allows us to track the preferences or actions of the user across our site to be remembered. Persistent cookies may be used for a variety of purposes including remembering users’ preferences and choices when using a site or to target advertising.
8.2.3 First and Third Party Cookies
Whether a cookie is ‘first’ or ‘third’ party refers to the website or domain placing the cookie. First party cookies in basic terms are cookies set by a website visited by the user – the website displayed in the URL window. Third party cookies are cookies that are set by a domain other than the one being visited by the user. If a user visits a website and a separate company sets a cookie through that website this would be a third party cookie.
8.3.1 Performance Cookies
We use Google Analytics, Get Clicky and Mixpanel to help us understand how people are using the site, these cookies help us improve the website and user experience. No personal information is collected.
Google Analytics Cookies _utma, _utmb, _utmc
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
Get Clicky Cookies _jsuid, first_pv, _eventqueue
Mixpanel Analytics Cookies mp_ _mixpanel
8.3.2 Targeting or Advertising Cookies
These Cookies are used to deliver adverts. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of our digital advertising campaigns. They are placed by third party advertising networks on our behalf and with Ikano Insight’s permission. They remember that you have visited Ikano Insight’s site and this is shared with other organisations such as media owners.
We use the following cookies from double-click for advertising _ar_v4
Ikano Insight cookies do not analyse visits to other websites.
Internet browsers normally accept cookies by default; however, it is possible to set a browser to reject cookies. If this is done it is important not to exclude the benign and useful session cookies. Choose an option that rejects all third party cookies.
Ikano Insight is not responsible for the privacy policies of third party websites, even if they are a client of Ikano Insight. Ikano Insight advises users to read the privacy policies of other websites before registering any personal data.
Ikano Insight holds your personal data in accordance with the security provisions of the UK data protection legislation.
If you have any questions about security please contact Ikano Insight on 020 7836 5656.
You are entitled to ask for a copy of the information we hold about you (SARs could be chargeable if deemed “excessive”) and to have any inaccuracies in your information corrected. Please contact us using the contact details set out.
If, at any time, a user wants to verify, update or amend their personal data they may write to:
Ikano Insight Ltd
Golden Cross House
8 Duncannon Street
or call at +44 (0) 20 7836 5656.
Verification, updating or amendment of personal data takes a reasonable amount of time to undertake.