A global retail report from Karen Pflug, CEO of Ikano Insight

Survive or thrive in 2021:

the value of data insight

The global pandemic has impacted many aspects of our everyday lives and the retail industry has been among one of the hardest hit in terms of change. If you didn’t have e-commerce capabilities pre-Covid-19, then you had to transform pretty quickly to survive lockdown and beyond.

This report looks at the current state-of-play within retail and how the right customer data insight strategy can make the difference between surviving or thriving in our brave new retail world

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