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March 25, 2015

IKEA France appoints Ikano Insight to develop a new Customer Experience Kiosk

1 minute read

Quant is happy to announce the latest addition to our IKEA family – IKEA France!

We have been appointed as the Kiosk supplier for IKEA France. With 32 stores in the country IKEA France is the third biggest market according to a recent article from The Guardian.

The interactive Kiosk development will allow IKEA customers to register for the IKEA FAMILY loyalty programme, update their profile, view personalised product offers and many more functionalities to enhance the customer journey. The Kiosk interface will be managed by IKEA co-workers through an intuitive content management system that will support personalized triggered communication.

The project launch is scheduled for summer 2015. More news to follow!

Posted by Ikano Insight

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IKEA France appoints Ikano Insight to develop a new Customer Experience Kiosk

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